At Style Castey, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, we offer a refund or exchange under the following conditions.
1. Conditions for Returns and Exchanges
1.1 Eligibility for Returns:
To be eligible for a return, please ensure that:
- You initiate the return within 7 days of receiving the delivery.
- The goods are in their original packaging, with all tags attached.
- The goods have not been washed or altered in any way.
1.2 Non-Returnable Goods:
The following goods cannot be returned:
- Products purchased during a sale.
- Products without tags.
- Washed or used products.
- Custom-made or personalized items.
- Products purchased using a coupon code.
1.3 Right to Refuse:
We reserve the right, at our sole discretion, to refuse returns of any merchandise that does not meet the above return conditions. If your return is refused, the goods will be sent back to you at your expense.
1.4 Refundable Items:
Only regular-priced items are eligible for a refund. Sale items, unfortunately, cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
2. Refund Process
2.1 Refund Timeframe:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days.
2.2 Partial Refunds:
In some cases, only partial refunds may be granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Exchange Policy
3.1 Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us to arrange the exchange.
4. Return Shipping
4.1 Customer Responsibility:
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4.2 Tracking:
If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Contact Us
If you have any questions or need assistance with your return or refund, please contact us at:
Style Castey
Email:support@stylecastey.com