At Style Castey, we strive to deliver your orders promptly and efficiently. Please review our shipping policy below:
1. Processing Time
1.1 All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
1.2 You will receive a notification once your order has been shipped, along with tracking information if applicable.
2. Shipping Rates and Delivery Estimates
2.1 Shipping charges for your order will be calculated and displayed at checkout.
2.2 Delivery times may vary depending on your location and the shipping method chosen at checkout. Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
2.3 Please note that these delivery times are estimates and not guarantees. Delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier issues.
3. Shipping Locations
3.1 We currently ship to [list of countries or regions]. If your location is not listed, please contact us to inquire about possible shipping options.
3.2 We do not ship to P.O. boxes or military APO/FPO addresses.
4. Order Tracking
4.1 Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on the carrier’s website.
5. Shipping Delays
5.1 While we aim to ship your order within the specified time frame, there may be delays due to high order volume, postal service issues, or other factors beyond our control.
5.2 If your order is significantly delayed, we will notify you via email and provide an update on the expected shipping date.
6. Lost or Damaged Shipments
6.1 Style Castey is not responsible for lost or damaged packages once they are handed over to the shipping carrier. However, if your package is lost or arrives damaged, please contact us immediately, and we will work with you to resolve the issue.
6.2 Please retain all packaging materials and damaged goods before contacting us.
7. International Shipping
7.1 International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Style Castey is not responsible for these charges if they are applied and are your responsibility as the customer.
8. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at:
Style Castey
Email: support@stylecastey.com